Model 21

A Management Toolkit for the 21st Century

Many of the management tools used today were developed decades ago,  yet they’re still expected to work in today’s fast-evolving workplace and be effective with employees across different backgrounds, cultures, and generations. In addition, many managers’ interpersonal skills are not developed enough to be successful in today’s complex work environment.

Model 21 is a proprietary toolkit developed through years of working with managers in real work environments. The methodology and skills are based on the latest cognitive and psychology research and knowledge, employing easy-to-use, practical techniques to improve interpersonal communications and help manage diverse personalities and people.


The focus of Model 21 is on building relationships, managing diverse people and cultures, giving effective feedback, and conflict management. 


Grounded in behavioral science, Model 21 provides proven results to affect change on the individual, management, and organizational levels.